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Hunter Apparel Solutions Returns and Refund Policy
You may return any item bought from our standard range (excluding single-use PPE and any chemical product) within 28 days of delivery providing it is in the original packaging, unused, unmarked and suitable for resale. We will only pay the return carriage costs for exchanges or refunds where the return is our error, or the material is deemed to be faulty. Returns can take up to 15 working days to be processed.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
Goods that have been embroidered, badged, or printed.
Goods that have been assembled in line with your requirements.
Goods that have been specially procured in line with your requirements and do not form part of our standard range*.
Our promise is to uplift unwanted goods from your premises within 5 days of a valid request being made using the Hunter Apparel Direct returns process. Any other method is deemed by Hunter as non-compliant and is rejected.
All returns must be via a carrier at the customer expense if the reason for return is not the fault of Hunter. Please note proof of delivery is essential.
The following items cannot be returned due to the risk of contamination this includes but not exclusive to:
Single-use PPE including type 5 / type 6 products, disposable gloves, facemasks, face coverings, and all chemical products.
This does not affect your statutory rights.
In the event of goods arriving with production or manufacturing errors, Hunter reserves the right to correct these prior to offering a refund, at the sole discretion of Hunter.
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